![]() ![]() ![]() This is because components connected to faulty bikes may be damaged. We cannot accept returned eBike parts if the packaging has been opened. If you need any assistance we are here to help (even out of hours) simply contact, your nearest store or use our contact form. You can return a faulty item for a full refund within 30 days after which we reserve the right to have the opportunity to repair any faults. Based on our support call history less than 16% of cases have required a visit to one of our sores. Used eBikes can only be exchanged and not refunded and this is entirely at our discretion.įaults - If your order arrives damaged or developes a fault we will use our wealth of experience as the UKs' very first ebike specialist to solve the issue quickly for you. ![]() All shipping, customisations and £10/mile of use will be charged for (minimum £100) along with a £50 restocking fee. All components and component packaging are present 3. Used eBike Returns - We don't want you to be stuck with a bike you don't feel is right and so we accept returns for used bikes up to 28 days after purchase on the following conditions: 1. Riese & Muller eBikes are always configured to customer specifications and are therefore special orders and sales are final. Items must be returned in their original condition complete with all packaging, manuals, labels etc.Ĭustom, customised and special orders cannot be cancelled or returned. Refunds can only be made to the original card used for payment and if not known or available then we can at best offer a store credit to be used against future purchases. Shipping costs are paid by the buyer and are non refundable. Items must be returned to the store you bought it from or your nearest store if purchased online. We will process your exchange/refund as soon as we receive and open your return. To do so please download the return form, complete it and include with the returned item. If you need to cancel the order or make an exchange under the distance selling regulations you must notify us within 14 days of receiving the item after which you will have a further 14 days to return the item. Returns and Exchanges– for electric bikes and accessories ![]()
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |